What are the steps to prepare an emergency response guide?

The core logic of compiling an emergency response guide that is truly usable and will provide support in the event of an accident is to "first understand the risk base, then clarify the rights and responsibilities, and finally verify and iterate repeatedly." It is not a job that can be done by just finding a template online and changing the name of the unit.

Two years ago, when I was helping to prepare fire emergency guides for the streets in the old city, I initially wanted to set up a general framework to save time. However, after three days of running with the community grid workers, I gave up the idea: more than half of the elderly people living alone in the community could not hold the handle of a dry powder fire extinguisher. The fire escape was only half a meter wide due to old furniture and shared bicycles piled up by residents on both sides. There were even fire hydrants in three old buildings that could no longer discharge water due to aging pipes. If these actual risks are not understood in advance, no matter how much "proper use of fire extinguishers" and "orderly evacuation along fire escapes" are written, it will be empty words. If something happens, it will mislead people.

Once you have a clear understanding of all the risk points that may go wrong and the special circumstances of different scenarios, the next thing to solve is not "what to do" but "who to do it." There are actually two completely different views on the granularity of the guide in the industry. One school believes that the more detailed the writing, the better. It is best to list every step and every sentence clearly, so that even a newcomer can follow it directly after getting it. ； The other group believes that emergency scenarios are too variable and writing them too rigidly will constrain the judgment of front-line handlers. If they encounter situations that are not covered by the guide, they will not dare to deal with them flexibly. I have been doing emergency related work for almost ten years, but I don’t think I have to take any side. Red line actions related to life safety must be blocked. For example, if a gas leak occurs, windows should be opened for ventilation as soon as possible, and electrical switches must not be touched. This kind of leeway cannot be left at all. However, the authority for on-site dispatch and temporary disposal can be directly given to the person in charge on the front line, and there is no need to go through approval and other responses.

Don’t rush to print and distribute the content once it’s smoothed out. Be sure to get all relevant personnel to run two unannounced live drills. Don’t do the kind of performance drill where you say hello a week in advance and everyone lines up to go through the process. Just pick a random weekday afternoon and sound the alarm. When I made a flood prevention guide for the internet park before, I wrote that "the underground garage entrance waterproofing board should be constructed within 10 minutes." However, during a random drill, I discovered that the parts of the waterproofing board were all locked in the innermost part of the property warehouse. It took me 12 minutes just to find the key and move the parts. Later, I installed the parts directly in a special locker next to the entrance and posted a fool-proof installation diagram, so this requirement could really be implemented.

Don’t think that everything will be fine once the guide is compiled. This thing is meant to be dynamically updated. Every time an emergency incident is handled, or the scene changes, such as a new entrance and exit to the community, a new enterprise with hazardous chemicals moving into the park, or even the person responsible for a certain link is changed, the content of the guide must be updated immediately. I have encountered something particularly outrageous before. The emergency contact number in the emergency guide of a factory is still the administrative mobile phone number from eight years ago.